i’m sure someone probably commented on this post already but this is calamity jane, they eventually move into a tiny cabin together and sing a song about how “a woman’s touch” can fix anything. i watched this movie daily when i was about 7 and now i’m a dyke
my butch lesbian professor who is well into her sixties had told me that this was her first real exposure to the concept that a woman could not only be attracted to other women, but be butch while doing it. she said this movie propelled her into her sexuality with a sense of pride and remains a cornerstone of her coming-out journey. in short, representation matters and always has.
Do this for any company that asks you to review their employees always.
lemme tell you a secret about ratings: they’re important to an employee’s monthly metrics and they’re literally the difference between them having income or not
uber/lyft: if the driver dips below 4.2 (iirc from my driver friends), they’re banned from using the apps. in other words, they essentially get fired (but not really because they’re considered independent contractors so banned)
best buy: if your score dipped below 70% (i worked as a multi-channel sales associate back when those were a thing), it’s a “coaching” ie: you get talked to by a manager. luckily for me, the times i did, it was because i was the only person working both phones, in-store pickup, and customer service (as well as signing in people waiting for geek squad) so my management team was very lenient (i have a feeling it’s because our admin/hr used to work my position and our store manager had known her for almost a decade so she basically growled at him if he was being unreasonable to me).
oh and fun fact i learned about france call centers: they earn a bonus off of good scores and they don’t make commission off of sales (apparently that’s illegal and i dig it). so that goes for you too, france!
so if you’re the “always room for improvement” kinda person? STOP.IT. you’re putting people’s livelihoods at stake.
if the customer service person didn’t do anything wrong to you PERSONALLY:
DON’T RATE THEM BELOW A 5/5 OR 9/10
I’m going to ramp this up in so many ways. While yes, I haven’t worked retail or customer service as a mainstay in a lonnnnng assed time, the places I’ve been are the same. I’ve worked chat support, phone support, I’ve worked floor customer service. Trust me, there’s already a QoS team on your call center rep’s ass whether or not you whine about liking the call flow. In fact, there’s like a 95% chance the shit you don’t like about the call flow is something they’ll get written up if they don’t follow it that way, because for whatever goddamn reason someone in the upstairs has decided if you don’t follow an exact flow of operations, regardless of how much sense it does or doesn’t make in basic human function, the employee gets a write up, or a docked score already, whether or not you’re complaining. You complaining will just slam them with a second complaint and score docking. Say goodbye, in the very least, to that employee’s bonus.
One of the most brutal and judgmental jobs I ever worked was call center in a Single Point Of Contact mortgage handling team. I wasn’t brutal enough to just harass people for money and went for conversions and modifications rather than direct collection or foreclosure, but that limited the buckets I could fill out of the gate for targets. Ever had a bankruptcy on your account? Sorry, now that I’ve confirmed by making you do jumping jacks that you are who you say, I’m about to have to read a disclosure paragraph off to you. Oh, now I have to skip very specifically through this 10 steps of needless flow. But if I don’t hit those steps, whether or not you need or want those steps, I also get dragged in my score. And if I don’t cycle back and complete those steps once you try to vault over them, that’s also on me. And so on, ad nauseam.
Yes, there are just legitimately bad call center reps. There are legit bad customer service people. But half the time shit people complain about or rank low or go to a manager about is shit completely outside of that employee’s control if they want to keep their job and their paycheck, so unless they’re like, blatantly ignoring any and all service to you or telling you to go fuck yourself, score them high.
Hell I’ve lost an extra $2 an hour bonus (on a different call center job) for a month long paycheck on a job that was paying me $10 an hour because a few customers complained about shit that was not considered “dismissable” by the upper echelon at this magical company above the contracting agency that actually paid me, I’ll call then YCircle and TinyHard. I want you to think about that. That’s basically me losing $320 extra bucks, give or take.
And that’s ANOTHER thing. Sometimes if you’re tapping on a call center, you’re not actually speaking directly to, say, TinyHard corporate lines. You’ll be talking to Hired Call Center Corp, which contracts out agents otherwise trained in TinyHard policy, uses the same software etc. So then you end up double dogging these poor fuckers because they’re basically getting their necks breathed down by TWO companies finding any way to pull cash out of their employee’s pockets. Hell, I left Hired Call Center Corp years ago, but just about a month ago I got a rando check from some sort of giant class action lawsuit I didn’t even know was happening about anyone within X time period getting screwed out of overtime hours. I got a whole like $36 bucks out of it but I mean, I guess that’s $36 bucks I wasn’t expecting.
Either way, don’t be a dick to call reps. Or any retail or customer service providers. “Room for improvement” people are just “room to take money away from employees” people whether they realize it or not, and 99% of the time about shit that is completely outside of that employee’s control, be it things the customer FEELS like they should get and didn’t, or shit that the company doesn’t GIVE a shit if customers want to experience it or not.
And that’s the fucking tea.
GOD FUCKIN DAMN YES
do you know what the bad surveys about employees at Big Cable Company i work at are, no exaggeration, 95% of the time? the prices. the prices have jack shit to do with the individual call center agent, but we get dinged for that.
THATS ANOTHER THING
if you have beef WITH THE COMPANY, don’t take the survey and score them low. at least give em a 9 and put your complaints in the “how can we improve” section.
i’d say 4.5% is people complaining about Other Shit like complaining in a blatantly racist way about our poc techs/call center outsourcers. i get that accents are hard to understand, but i’m talking shit like today where a lady demanded i give her the “american only” phone number or this one time this lady said she didn’t like “that mexican man” that came to to fix her equipment. i cant remember exactly what the issue was and that’s because it was stupid. all i remember is she followed him around. that was the one and only time i lied to a customer about putting in a formal complaint. i refuse to play nice with racists.
anyway and the remaining 0.5% is stuff employees actually did.
and don’t get me started about when i worked at best buy. people would rate me low for pricing or because i dared to make them drive home and back to get their drivers license to prove i wasn’t giving 60” 4k smart tvs to any shmuck that asked for it.
also got rated low for making them wait more than two minutes. when i’m the only one working phones and pick up or both of those and customer service AND geek squad check ins. i get it, waiting is hard. especially when it’s at the end of a work day. but suck it up, buttercup, because i’m one person. have some empathy for the over worked and underpaid employee for once in your life
ANYWAY
TL;DR don’t be a fucking dick about things an employee can’t change.
The story of Superman and Moses are actually very similar. Both were sent away in a capsule, as their family was about to be killed, and were adopted into another family. After reaching adulthood, they used their special powers to benefit those around them
Yeah it’s almost as though Superman’s creators were Jewish and that was an intentional parallel.
The superman and Jesus parallel was probably more intentional.
But the parallel Moses and Jesus is also intentional for another reason.
no, i promise you it wasn’t. the creators of superman were Jewish they were not referencing Jesus at all. Superman’s name is literally Ka-El. It’s Hebrew. There are multiple books about Superman’s Jewish origins. (Up, Up, and Oy Vey; Superman is Jewish?; and Mensch of Steel. It’s also covered in the book Superman: The High-Flying History of America’s Most Enduring Hero). It’s been suggested that Siegel and Shuster would have almost certainly been familiar with (also Jewish!) strongman Zishe Breitbart, who was billed as the “Superman of the Ages.”
no one was paralleling jesus in the creation of Superman.
other people superman was based off of/inspired by:
creator Jerry Siegel, who posed for some of the early designs (and was obviously Jewish)
his father, Mitchell (still Jewish) who died after an armed robbery
Stanley Weiss, who was Jewish, and posed for the design updates in 1945. below is a picture of his son, holding one of those sketches:
Siegel and Shuster were not paralleling Jesus.
“Superman and Jesus parallel”
Hey, Christians: NOT EVERY PURE OF HEART PERSON IS JESUS.
Trump, just now: “You know, they have a word. It sort of became old-fashioned. It’s called a nationalist. And I say really, we’re not supposed to use that word. You know what I am? I am a nationalist. Use that word.”
In the future, when they write the history and say fascism in America was like a frog in boiling water, remember that was a lie. We knew and saw and no one cared.
He also contrasted being nationalist with being a “globalist” which is,,, concerning
😬
specifically, what he said was:
“A globalist is a person that wants the globe to do well, frankly, not caring about our country so much. And you know what? We can’t have that. You know, they have a word. It sort of became old-fashioned. It’s called a nationalist. And I say, really, we’re not supposed to use that word. You know what I am? I’m a nationalist, OK? I’m a nationalist.“Nationalist. Nothing – use that word. Use that word.”
See, this, I think, is what I love about Kronk. On the shallowest surface level, he fills the “low IQ sidekick” role. But ONLY on the shallowest surface level.
I’d have to watch the movie again to go into any detail, but Kronk is actually the smartest damn person IN this movie. There’s nothing he doesn’t know, he’s got all this specialized knowledge, dude is probably horrifically well read. He’s NOT stupid, he’s just eager to please and doesn’t have a proper “No” threshhold.
In the second gif, he’s like – “No, wait, I’m not who you think I am.”
Then in the fourth, he’s like – “Oh my God, the cook is gone and she’s got all these orders. If somebody doesn’t cook that up people are going to get upset! They’ll take it out on this poor woman who’s been on her feet all day and doesn’t deserve their wrath! And…oh my God…PEOPLE WILL BE HUNGRY!”
Then in the sixth gif he’s like – “NOT ON KRONK’S WATCH!”
He’s doing the right thing and he knows it. No judgement, no condescension, just always a moment to register the task at hand, determine the most logical course of action to completing it, and then it’s GO GO GO.
His only problem is that he never stops to ask himself whether this is actually his problem to solve, or whether people are taking advantage of him, and I love him for it.
Do this for any company that asks you to review their employees always.
lemme tell you a secret about ratings: they’re important to an employee’s monthly metrics and they’re literally the difference between them having income or not
uber/lyft: if the driver dips below 4.2 (iirc from my driver friends), they’re banned from using the apps. in other words, they essentially get fired (but not really because they’re considered independent contractors so banned)
best buy: if your score dipped below 70% (i worked as a multi-channel sales associate back when those were a thing), it’s a “coaching” ie: you get talked to by a manager. luckily for me, the times i did, it was because i was the only person working both phones, in-store pickup, and customer service (as well as signing in people waiting for geek squad) so my management team was very lenient (i have a feeling it’s because our admin/hr used to work my position and our store manager had known her for almost a decade so she basically growled at him if he was being unreasonable to me).
oh and fun fact i learned about france call centers: they earn a bonus off of good scores and they don’t make commission off of sales (apparently that’s illegal and i dig it). so that goes for you too, france!
so if you’re the “always room for improvement” kinda person? STOP.IT. you’re putting people’s livelihoods at stake.
if the customer service person didn’t do anything wrong to you PERSONALLY:
Chriss’ Home of Gifs, Squee, and Fandom Issues 